Terms & Conditions

On payment of the deposit the client agrees and accepts the following terms and conditions.

 

1. General

 

1.1 Standard payment terms

To secure a 25% booking a non-refundable deposit is required – the amount will vary depending on the item.

For weddings and orders over £1000, we require payment up to 50% of total, 12 weeks prior to the date of the event, plus the balance 4 weeks prior to the event. (If you book within 12 week of your event payment terms will differ, these will be noted upon your invoice.)

For all orders less than £1000, we require payment up to 50% of total 4 weeks prior to event, plus the final balance is payable 2 weeks prior to the date of the event.

If the client fails to make payments, the company will cease work, the order will be cancelled and no refund will be given. The client will have a grace period of 3 days after the payment date to pay debt before the contract is cancelled.

All quotes and prices given are only valid for 24 hours until a deposit is received otherwise a new quote has to be given.

Once an invoice has been sent to a client they have 24hours after deposit is paid to make any changes if needed. Any changes made after 24hours will result in an admin fee. Admin fees may vary but start at £30.

Any typographical, clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by me shall be subject to correction without any liability on the part of me.

All deposits are non refundable or transferable. The business owner has final say in all decisions made with a deposit.

Any packages created by wee tait are final once the invoice is made.

Any changes made by form of removing/cancelling items, changing of guest numbers will result in an admin fee and any package discounts being removed. Multiple changes may result in cancellation and no refund being given.

Customers are responsible for providing any information regarding their chosen venue.

This includes informing us of setup and access times, if there are any stairs as some items cannot be taken upstairs, all loading aspects of the venue. If any of these are not disclosed (which should be told to our staff and details added to notes on your invoice) we have the right to cancel and no refund will be given.

If staff arrive to setup at your chosen venue and we cannot load our equipment in due to health and safety and undisclosed information regarding this at the venue we can cancel the booking and no refund will be issued and any security deposits will be lost also.

Large and heavy items will not be lifted up stairs ie, dancefloor, magic mirror, bouncy castles etc, or be moved in areas that are dangerous or at risk to staff’s health. If this is the case your booking can be cancelled and no refund given.

We cannot take liability for customers or guests who insist or offer help with lifting or moving any items that belong to wee tait. They can do so but do so at their own risk. Our insurance does not cover customers in lifting our products due to health and safety.

Our staff will not accept any form of abuse, physical/verbal. Any threatening behaviour or aggressive behaviour is strictly unacceptable and if anything like this occurs we will not continue with any setup you will lose all monies and security deposits and you will be reported to the police.

 

1.1 Wedding payment terms

To secure a booking a 25% non-refundable payment is required.
For weddings and orders over £1000, we require payment up to 50% of total, 12 weeks prior to the date of the event, plus the balance 4 weeks prior to the event. (If you book within 12 weeks of your event payment terms will differ, these will be noted upon your invoice.)

For orders less than £1000, we require payment up to 50% of total 4 weeks prior to the event, plus the final balance is payable 2 week prior to the date of the event.

If the client fails to make payments, the company will cease work, the order will be cancelled and no refund will be given. The client will have a grace period of 3 days after the payment date to pay debt before the contract is cancelled.

 

1.3 Cancellation

For a wedding, if a cancellation occurs more than 12 weeks prior to the date of the event, all monies will be refunded minus the non-refundable deposit fee and any costs incurred by the company as a result of the booking. If a cancellation occurs less than 12 weeks prior to the event, the full 100% is payable and no monies paid will be refunded.

For any other event, if a cancellation occurs more than 4 weeks prior to the date of the event, all monies will be refunded minus the non-refundable deposit fee and any costs incurred by the company as a result of the booking. If a cancellation occurs less than 4 weeks prior to the event, the full 100% is payable and no monies paid will be refunded.

 

1.4 Postponement

The Client must notify the company if there is a change in the date of the event or a complete cancellation. If the postponement occurs more than 4 weeks prior to the event, the Client may be charged a admin fee. If the postponement occurs 4 weeks before the event, full balance would be due and up to business discretion if the booking can be moved. Additional fees may be incurred.

1.5 Changes

The company will do their best to accommodate changes to orders where possible but is not obliged to. Any changes must be submitted at least 4 weeks in advance and may incur a charge, particularly if the company has incurred expenses.

 

1.5 Changes

Any changes or amendments to any invoice may result in an admin fee, Any removal of items on an invoice where a package has been created and discounted, the discount can be removed entirely as this is no longer a package deal, also multiple changes to an invoice may result in the invoice being void and having to start a new invoice and quote.Which any monies paid on void invoice is non refundable.

 

1.6 Fulfilment of contract

The company is not responsible for any delay or inability to deliver based on accidents, natural disasters, transportation issues, inclement weather, illness, death, labour troubles, delay in supplies, disputes or strikes, or any other circumstance beyond the company’s control.

 

1.7 Imagery

The company has the right to take and use photographs of the hired items at the client’s event for its own marketing. All images, photography and wording on my website, Facebook page and other social media are copyrighted to me unless expressly confirmed otherwise. My company name and logo are trademarked and may not be used by anyone other than me. Images may not be copied, printed or otherwise disseminated.
In photos there may be other suppliers items we do try our best to exclude other items but this may not be possible. Wee Tait are not responsible for sharing other suppliers contact information.

1.8 Guest Numbers

Wee Tait can advise on max numbers for space provided with the information you have provided us and what hire items you have. It is your responsibility to check the item size and determine if this is suitable for your requirements of your event.

1.9 Electrical Wires

Any electrical items provided by Wee Tait must not be tampered with, ie moved, switched on/off, swapped to own extension cables.
When using electrical items with extensions it is important that the customer don’t add any extra extensions onto Wee Taits extensions as this can cause overloading and can lead to failures. Wee Tait is not responsible for customers who do not follow these rules or adding their own electrical products, you do so at your own risk. For safety reasons all extensions must be fully unwound when in use.
All items are PAT tested, regularly looked after and maintained and do everything possible to ensure the safety and handling of items.

2. Hire items

2.1 Security deposit

A security deposit will also be required prior to the hire date. The amount of deposit required is determined by the item hired.
The security deposit will be returned to the client within 1 week of the items return date, once it is agreed that all items have been returned undamaged. Please see Damaged or Missing Items for additional details.

2.2 Collection & delivery

Deliveries will be made by the company to the location at the time agreed in advance with the client. The client must provide the company with contact details of the person taking delivery prior to the hire period. The person taking delivery must be at the location at the agreed time, they should allow up to an hour, depending on the number of items hired, to take delivery and sign off the items received.

Any delay in the client not being at the agreed location on time to take delivery may incur an additional charge.

The items will be collected at an agreed time from the delivery location. All hired items must be removed of debris and returned as they were delivered in the original packaging and boxes, in accordance with the guidelines supplied.

The client must provide the company with the contact details of the person arranging the return of the items prior to the hire period. The person returning the items should allow up to an hour, depending on the items hired, to sign the items back over to the company as the condition of the items will need to be checked and agreed.

Any delay due to the client not having the items packaged and ready at the agreed location and time may incur an additional charge.

2.3 Hire period

All hire items are priced on a hire period of 24 hours (unless otherwise stated). If the client wishes to extend the hire period this must be discussed in advance with the company and the price will be amended to reflect a longer hire period.

The hire period begins once the client has signed for the items which the company has delivered. Or, if agreed, the client has collected from the company.

2.4 Damaged or missing items

Any damaged or missing items will be charged at least four times the hire price. The total cost will be confirmed in writing to the client within 1 week of the items return date. The cost will be deducted from the security deposit and any remaining amount of deposit credited to the client within 1 week. Should the damaged or missing items have a higher value than the security deposit the client will be sent an invoice for the outstanding balance and payment must be made to the company within 1 week of the invoice date.
Wee Tait are not responsible for any injury or damage to animals, property, persons, or objects arising from the use of any equipment under hire. We shall not be liable for any direct, indirect, or consequential loss, damage or additional costs that may arise as a result of the use of my hire items.
You assume complete responsibility for loss of, or damage to the items you have hired (other than fair wear and tear) from the time the equipment is delivered to the venue/premises, and until it is collected. The charge will be for the cost of replacing the equipment with new stock. For a full list of the prices please contact me. I strongly recommend you taking out wedding/event insurance for such instance.

2.5 Styling and set up

Wee Tait is responsible for setting up the hired items, unless prior arrangements have been made for the client to set up.
Where hire items are returned badly stained or soiled or may require additional work to get the product back to a re-hireable standard, there may be an additional cleaning time added to your account. Examples of this are carpet aisle runner being used outside with grass/mud stains, candelabras/mirrors with excessive candle wax, etc.

2.5.1 Colours of Items

All efforts have been made to represent all items accurately in all photographs, however sometimes there may be slight discrepancies with colour due to different monitors showing different saturation and photographs being taken in different lighting and we cannot be held accountable for this. Every care is taken to provide the items as you expect them.

 

2.5.2 On the Day
On the day of set up it is your responsibility to ensure the room is set up and ready to be dressed. We are unable to move any chairs or other furniture and table linen will need to be in place ready if you have also hired table décor from me
Delays with set up due to other suppliers/venue not having been set up yet which causes us a delay is not to the fault of Wee Tait.

If you are using the same function room for both your ceremony and reception, if you require us to dress/set up for the evening then an additional fee will be added for staff on site.
You are responsible for letting us know access time and your timings for the day including turn around times/ meal times/ evening reception start. We may not arrive at the starting access time if the items are for the evening we would expect to arrive and set up during the evening

2.5.3 Removal/ Take down
Access times must be shared wit Wee Tait for collections.
Any additional decor added to any of our hired products must be removed prior to our collection or costs maybe incurred for the additional time taken to remove such items. I am authorised to contact the venue on your behalf to arrange delivery, set up and collection times unless stated otherwise by you

2.6 Liability

All items remain in the ownership of the company, however during the hire period the client is responsible for looking after the items. The client therefore must make every effort to ensure that the items are treated with respect, kept dry and retained in a secure place.

The items hired are the responsibility of the client from the time delivery has been taken until the time they have been collected by the company. The company accepts no responsibility for the hired items causing injury to any person, object or premises during the hire period.

Any damage shall be charged at the cost of repair and any loss at the cost of replacement.
Any accidents ie slip,fall,trips are not of the responsibility of Wee Tait.

3. Dancefloor

3.1 Set up & collection

It is the responsibility of the customer to provide the company with sufficient time (approx. 90 minutes) to set up the dancefloor and ensure the venue has suitable access. The company shall not be held liable for delay if the venue is not accessible at the previously agreed time.

Once the dancefloor has been laid, it should not be moved by anyone other than a member of company staff.

The company will return to collect the dancefloor at a time agreed during the booking process.

 

3.2 Terms of use

Tables/chairs and other furniture should not be placed on or dragged across the surface of the floor.
No food or drink is to be consumed on the dancefloor
The dancefloor is not suitable for any event involving water e.g. foam party.

3.3 Liability

The person/organisation accountable for hiring the dancefloor shall be liable for any loss or damage to the dancefloor. As the dancefloor is a very expensive piece of equipment, and any damage shall be charged at the cost of repair and any loss at the cost of replacement.
The items hired are the responsibility of the client from the time delivery has been taken until the time they have been collected by the company. The company accepts no responsibility for the hired items causing injury to any person, object or premises during the hire period.

Any damage shall be charged at the cost of repair and any loss at the cost of replacement.
Any accidents ie slip,fall,trips are not of the responsibility of Wee Tait.

4. Inflatable Pub/Club

4.1 Safety

The guidelines in place exist for the safety and benefit of those using the inflatable pub and ensuring all adhere to the rules and regulations is the responsibility of the customer:

• The pub MUST be deflated in bad weather i.e. high winds. If the equipment is damaged during the hire period, the customer shall be liable for repair or replacement

• Party poppers and silly string etc are prohibited in the pub as they may stain

• No smoking, candles, fire or barbecues to

• Be used in or near the pub
• No hanging items e.g. fairy lights/banners on the walls of the pub as it may puncture the inflatable
• No pets in or around the pub
• No sharp or foreign objects allowed near or in the pub

 

4.2 Liability

The person/organisation accountable for hiring the pub/marquee/tent shall be liable for loss or damage of equipment provided by the company. The company are not responsible for damage or injury to anyone using the equipment.
The items hired are the responsibility of the client from the time delivery has been taken until the time they have been collected by the company. The company accepts no responsibility for the hired items causing injury to any person, object or premises during the hire period.
Any damage shall be charged at the cost of repair and any loss at the cost of replacement.
Any accidents i.e. slip,fall,trips are not the responsibility of Wee Tait.

 

4.3 Weather

The law states that we cannot erect an inflatable in winds over 24mph, and as the pub is only shower proof and unable to copy with heavy rain, we reserve the right to cancel your booking if the weather forecast states it’s approaching this.

In the event that the pub is cancelled due to weather, you will either be offered a refund (minus the non-refundable deposit) or a gift voucher for the full amount (valid for 12 months).

4.4 Set up

If the person/organisation accountable for hiring the pub/marquee/tent has not considered the space required to set up, the company will not be able to fulfil the contract, nor will any refund be provided.

5. Marquees & Tents

5.1 Liability

The person/organisation accountable for hiring the marquee/tent shall be liable for loss or damage of equipment provided by the company. The company are not responsible for damage or injury to anyone using the equipment.

5.2 Set up

If the person/organisation accountable for hiring the marquee/tent has not considered the space required to set up, the company will not be able to fulfil the contract, nor will any refund be provided. It is also the requirement of the person/organisation to check the size of the product, size required for construction and also that the grounds are suitable. Eg flat surface, not water logged, free of any hazards, clear access, no dog mess.
Difference in surfaces (ie slabs onto grass onto stone) is not considered one flat surface.
Please be aware the Pro marquee does have a base frame which may cause a trip hazard.

5.3 Heating

Heating inside outdoor products can only be approved by Wee Tait’s heating products. We can not guarantee heating will be adequate enough as weather/temperatures are outwith our control. Any heating inside our outdoor products has its limitations as these structures are not insulated so may not retain heat adequately.
Please be aware uneven surfaces may cause uneven framing causing heat to escape the marquee. If hiring infrared heaters these alone will not heat the product as these provide heat to people/objects directly in front of the heater.

6. Cakes

6.1 Collection & delivery

The company will arrange a suitable date/time for the client to collect the cake.

Delivery can be arranged at the time of order, subject to a fee. The company is not responsible for tardiness if collection/delivery times or venue are changed within 48hours of the event.

6.2 Liability

The cake is the responsibility of the client from the time the cake is collected or delivery is accepted. The

client is responsible for providing a suitable environment for the cake (away from heaters, vibrations,

people, suitable surface, suitable outdoor setting). The company accepts no responsibility for damage to the cake or shortage of cake caused by anyone NOT employed by the company.

6.3 Design

The company will follow the client’s requests closely to create the cake desired. However, the company cannot duplicate or copy another cake designer’s work, so cakes will not be an exact replica of any photography provided.

 

 

6.4 Serving amount & sizes

The serving size is 2 inches wide x 1 inches long x 3 inches high. Serving size estimations are not guaranteed to be exact. The company is not responsible for a shortage of cake if the pieces are cut too large.

6.5 Allergy & dietary warnings

Baked goods may have come in contact with dairy, gluten, eggs, nuts, soya, alcohol, natural dyes, artificial

dyes, artificial flavorings, sugar, artificial sweeteners, artificial colour and other allergens not listed. The

client is responsible for pointing out to guests’ potential allergy hazards

 

6.6 Non-edible items

Most cakes contain small proportions of inedible items e.g. dowels, ribbon, wires, crystals. It is the client’s responsibility to ensure these are removed before consumption. Some flowers (e.g. Ivy) are poisonous and not suitable for use on food products, you should notify your florist.

7. Balloons

7.1 Collection & delivery

The company will arrange a suitable date/time for the client to collect the balloons.
Delivery can be arranged at the time of order, subject to a fee. The company is not responsible for tardiness if collection/delivery times or venue are changed within 48 hours of the event.

 

7.2 Design

The company will follow the client’s requests closely to create the balloon display desired. However, the company may not be able to source the exact balloons in any imagery provided, so will source balloons as close as possible in colour and style. Therefore, balloon displays may not be an exact replica of any photography provided.

 

8. Bar services & Licensing

Any venue we hold licences to for alcohol and bar services will have a £250 security applied to the customers order, any behaviour or acts that can risk the company license will not be tolerated and will result in losing your security deposit and also your event being closed down with no refund possible.

Any under age drinking, consumption of alcohol not purchased from the licence holder on site of premises, aggressive behaviour, drug consumption. Purchasing drink for people under the legal age. Refusal to comply with the rules. Violence, destruction of property, not keeping your party guests under control, will result in loss of all security deposits and event can be closed down.

 

9.0 LED Letters & Numbers & Stands

 

• The LED numbers/letters/stands cannot be set up outside without express permission from Wee Tait

• No sitting, climbing, or leaning against the letters/numbers/stands

• Once set up by Wee Tait, the letters/numbers/stands should not be unplugged or moved.

• Do not change the settings of the letters/numbers

• The LED numbers/letters/stands are an electrical item, so cannot be placed near liquids and people should not place drinks on them

• All hire items must be treated with care and consideration
Any damage to any of the LED items when on hire and under your supervision will be charged and invoiced for the repairs/replacement of the item.

 

10.1 Chairs/Tables

Hiring of chairs and tables the customer must be aware that not all chairs are identical ie chavari chairs can have slight different tones in colour and chair pads can vary in colour but we can provide chair pad covers to minimise the differences In colour.

Also tables and chairs can have slight marks and blemishes on them as they are hire items and are reused frequently so not all items can be expected to look brand new. We do our best to maintain and clean our items before hiring them back out.

Any damages to our tables or chairs due to inappropriate use like standing on them or not using them properly will result in loss of security deposit and charged for the repairs/replacement.

 

10.2 Chair Covers

 

When hiring chaircovers and bows, customer is responsible for disclosing what chairs are to be covered as not all chairs are suitable for chaircovers and may not fit or fit properly, we will not force chaircovers/bows onto chairs that will risk damaging the chaircovers/bows,

If we show up to a venue and covers do not fit the chairs the company is not at fault and can refuse to cover any chairs and no refund is given. Chaircovers are prepped and washed beforehand so a cost is incurred to the company hence why no refund will be issued.

 

11.0 Igloo

Our Igloo hire is designed for all weather’s but this varies on what you intend the igloo to be used for. Some of our packages can sometimes be unsuitable for certain weather conditions, ie, heavy rain, although we put a flooring surface down if necessary the igloo is not a sealed unit so there is no attached flooring to the igloo so if it’s heavy rain the water can make its way under the igloo and cause puddles to form.
It is entirely the risk of the customer when booking the igloo. Therefore we cannot be held reliable if the weather makes your event unusable we can advise the risks but it is up to the customer. We cannot refund any monies if the hire is out and not used because of weather or other events beyond our control. Other cancellations please refer to our cancellation policy.

 

12.0 Magic Mirror Photobooth

The Magic mirror comes in 2, 3 or 4 hour packages. The mirror comes with props, red carpet and poles if space allows for them. If space is not adequate we can not assemble the carpet and poles to preserve space. The mirror comes with our QR code link to view your photos. We also offer a usb stick to upload you images at an additional charge. The QR code is active for 3 weeks for you to save and download all your images. After this time the images will be deleted.

Malfunctions can occur onsite which is commonly Internet/wifi related and in some locations the signal is poor and can cause the mirror to freeze/crash on occasion but staff onsite know how to rectify. Any time lost due to Malfunctions we will add onto the end of your hire.

We ask that props are not taken away from the Mirror area and if guests would not play fight or abuse our products. Any damages or loss of our product will incur a charge to replace items.

 

 

13. Outdoor Hire Terms and Conditions

13.1 Weather Conditions
All outdoor hire items are booked strictly at the customer’s own risk. Our equipment cannot be set up or used in poor weather conditions, including but not limited to high winds, heavy rain, storms, or any official weather warnings that may pose a safety risk.
If we determine that weather conditions make it unsafe to proceed, your booking will be rescheduled or a credit note will be issued.
No refunds will be given under these circumstances, as costs are incurred before setup for preparation, maintenance, and logistics.

13.2 Ground and Site Conditions

It is the customer’s responsibility to ensure the setup area is suitable and safe for installation. This includes:

• A flat, even surface (not waterlogged, muddy, or unstable)

• Clear access with no obstructions, hazards, or obstacles

• No dog mess, rubbish, or debris in the area

• Adequate space for the item(s) being hired — please measure accurately before booking

Rules for items
• No smoking
• No pets
•No pins/ blue tac/ tape to used on any of our outdoor items

•All items like belongs, mess etc. If our staff require to clean the area additional fee may be incurred or loss in security deposit.

If our team arrives and the site is deemed unsuitable or unsafe for setup, we reserve the right to cancel or refuse installation. In this case, no refund will be given, though a credit note may be issued at our discretion.

• Cancellations and Refunds

Once a booking is confirmed, no refunds will be provided under any circumstances.
In the event of a cancellation due to weather, ground conditions, or safety concerns, a credit note will be issued or the booking can be rescheduled to a later date (subject to availability).

14. Complaint Procedure

14.1 On the day during or after the set if you have any questions, concerns or queries this is not to be taken up with the staff/drivers on site. Please contact Wee Tait directly on 07400717277 / 0141 404 7038. If there are any issues within your hire period you must contact Wee Tait immediately to allow us ample opportunity to resolve the matter. If this is not brought to our attention until after the event there this does void the complaint.
After this on the day if you wish to follow up via email this can be done via michelle@weetait.com.

14.2 Wedding Complaint
In the first instance if you are able to please contactWee Tait as soon as possible to resolve the matter. If you or a representative are unable to contact us on the day to provide a solution then contact must be made within 72 hours. Please be aware if you contact us after the day of event we can not rectify the issue. Please contact Wee Tait directly on 07400717277 / 0141 404 7038 or michelle@weetait.com.

14.3 Social Media
If you or members of your party are to post on social media regarding your booking prior to the closure of the complaint procedure this waives your right to complaint, right to refund or compensation. Your complaint would automatically be closed and no further action can be taken.

14.4 Reviews
You have the right to share your review. This must include all factual information about offers to resolution and responses from yourself and Wee Tait. If these are shared with false information or are defamatory to the business or persons involved then legal action will be taken.